FAQs

Q?

How much dust will be created during the restoration of my floor?

A.

There is no dust created during the restoration process, because we use diamond abrasives and water.

Q?

Does Granite have a completely smooth surface?

A.

No. Many granites contain pits and fissures that are natural characteristics of granite. Some granites exhibit these characteristics more than others, and the lighting of the room can make these marks more or less visible.

Q?

What is limestone?

A.

Limestone is sedimentary rock consisting mostly of organic material such as skeletons and shells of marine creatures and sediments. It is formed by material that settles to the bottom of bodies of water, and over millions of years, solidifies into solid rock. Earth movements over extremely long periods of earth’s history can lift limestone miles into the air. The summit of Mount Everest is limestone that started out on an ocean floor.

Q?

Are you willing to travel outside of the tri-state area?

A.

Contact us today to receive a free phone consultation about your natural stone needs.

Q?

Where can I find information about caring for my stone?

A.

Please see our Stone Care Tips page. It provides a wealth of information pertaining to caring for your stone.

Q?

Why won’t the water spots on my marble or travertine clean up?

A.

These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched. If the etching is not too severe, we recommend that you try to resolve this problem yourself first. See our Caring For It page for more information.

Q?

Is there routine, daily or weekly maintenance I should be performing?

A.

The #1 culprit of damage to floors is dirt, (grit, sand & dust). The best treatment for your floor is a dry, untreated microfiber dust mop or vacuum, used every day when possible. Damp mopping is recommended on a weekly basis and whenever there are visible spills.

Q?

I have a beautiful entry rug. Will it harm my stone floor?

A.

Rugs are a good idea to catch dirt and grit. However, there are a few things to keep in mind. It is important to use rug holders designed to go under rugs to keep them in place. Sliding rugs are not only dangerous, they are a constant source of new scratches. Do not use rugs that are backed with rubber or latex.

Q?

My floors had a beautiful shine when new. How can I restore that new shine?

A.

If your floor is not deeply scratched, surface polishing may bring back an acceptable shine. However, existing scratches may remain. If your floor has worn badly, a complete restoration is warranted. This decision should be made between you and us.

Q?

I have Marble Natural Stone floors in the kitchen. Some vinegar got on the floor and now we have a light spot. I believe that it is the sealer (polyurethane coating?) that got discolored. What is the best way to get rid of these dull spots and bring the normal shine back?

A.

When acid (vinegar) comes into contact with marble (calcium carbonate), it causes a chemical reaction. The result is called etching. Natural stone sealers penetrate the stone and do not prevent this natural reaction. If you do in fact have a polyurethane coat on top of your stone, then you have a different problem altogether. If the stone is etched, we can refinish it.

Q?

Can I use limestone in my kitchen?

A.

Like marble, we recommend avoiding the use of limestone in kitchens. Polished limestone is highly susceptible to surface changes or damage from kitchen acids including citrus juices, vinegars, mustards, and so forth. Unsealed, some of the more porous limestones can be subject to stains. If the limestone is polished or semi-polished, you will see a rough spot where the substance sat on the stone. Contact a Stone Makeover professional today to help you with your selection process.

Q?

Can granite scratch, chip or stain?

A.

It is one of the toughest stones available, but it is susceptible to chips and scratches. It is extremely difficult to chip granite. In the case of normal wear and tear, it is not expected to chip, however, abusive use with heavy or hard materials can chip your granite. The great news is that we can fill the chip.

Q?

Why are my counters dull, they used to shine?

A.

In the free care guide on the Stone Makeover site, we warn against using abrasive cleaners for the countertop. Yet in still, many don’t know. Abrasives are the #1 killer of the gloss on your countertop you’re used to. They also begin to dull with normal wear and tear. How that occurs depends on how you use and care for your countertop.

Q?

Do you charge an estimate fee?

A.

There may be an occasion, under special circumstances, that we may ask for this, but only if we tell you up front.

Q?

Recently a cleaning firm spilled a cleaner that is obviously acid on my marble vanities. They were sealed, but the damage is still very evident in the form of hundreds of small circles. What would you recommend as the way to repair them, the materials to use, etc? Would it be better to replace the vanities?

A.

Sealing DOES NOT prevent etching. Sealing your stone inhibits staining. You do not need to replace your vanity tops, contact us and we can come out to assess the damages and give you a free in home estimate for restoring your vanity.

Q?

Why is it important to seal my stone?

A.

Most stone floors can benefit from sealing. The requirements of each type of stone differ. Sealing your natural stone flooring makes it less porous, more stain resistant and protects the stone’s original beauty. Once your flooring is installed, it’s important to maintain all caulked areas to guard against water damage. Stone Makeover seals your natural stone countertops and tiles so that your stone's shine and durability lasts for a long time!

Q?

How far will you travel to do a free estimate or complete contract work?

A.

Stone Makeover is located in central New Jersey. We service the tri-state area. Contact us today to make an appointment.

Q?

Will my counter top have a seam?

A.

We try extremely hard to avoid seams if possible, but the reality is that the majority of countertops will have a seam no matter how hard we try.The techniques that Stone Makeover professionals use in installation greatly minimize the appearance of seams. We seal them completely.

Q?

How do I know if my old cabinets can support a new counter top?

A.

Natural Stone countertops can weigh up to 30 pounds per square foot. At the time of template, our "Templating" team will make sure your cabinets are structurally sound to handle the weight of your new countertops.

Q?

How much is the price difference between granite and marble tile for my fire place?

A.

The price difference will vary according to the type of material used and the size of the application area. Each job is unique. Request a Free Estimate today with Stone Makeover or call us at 973-879-3400.

Q?

Do you service commercial accounts?

A.

Yes! Stone Makeover services residential as well as commercials properties within the tri-state area. Contact us today for a free estimate.

Q?

My Natural Stone countertops are no longer shiny. How do I get the shine back?

A.

Most of the time when a customer asks us why their countertop is not shiny anymore, it turns out that some sort of film is sitting on the surface. This happens when one does not use the proper cleanser or when they clean their granite surface with water and dish soap. (This will eventually lead to soap film build up.) Give us a call. We can provide solutions for you.

Also, take a look at our online store. There you can find different cleaning solutions for your precious stone. Go to our Free Care Guide and download it. There are more great tips outlined in it.

Q?

Is it better to repair my cracked natural stone tiles or replace them?

A.

We have a motto to restore and not replace, however, there are instances where the tile are shattered or they are so badly damaged that replacing them is the better option. Contact us today for a free in home estimate where we can properly assess your tile needs.

Q?

What colors does granite come in?

A.

There are thousands of granite colors. When it comes to choosing your countertop, your personal Stone Makeover professional will help you to choose the right color to match the decor in your home or business.

Q?

If I seal the counter, does that guarantee no scratches?

A.

Don’t worry, scratches can be expected. In the case of Marble, it is possible because it is primarily composed of calcite or dolomite and is soft compared to granite. The same is true for limestone. These stones scratch easily from sharp utensils, dragging sharp objects on them, pots and the use of abrasive cleaners. Granite is a little tougher against because it is made up of 30% quartz and 60% feldspar. It is a tough stone, but it’s not a diamond so the possibility of scratching it still exists.

Q?

What are the advantages of Granite?

A.

In addition to the appealing beauty of granite, it maintains its colorful beauty easily and is a durable material. Granite has different textures, beautiful colors and designs. Most importantly, it resists stains, scratches and is heat and moisture resistant.

Q?

Is there a way to test if the contractor sealed my countertop?

A.

Set a glass with a wet bottom on the counter for 5 or 6 minutes. Remove it and wipe up any excess fluid. If the stone has darkened, it is wet and no sealer was applied. Call Stone Makeover and we can come out to give you a free estimate for sealing your counter.

Q?

I have a business with stones that need repair. Can Stone Makeover come out after business hours to make repairs?

A.

Of course we can! As long as you are in the tri-state area, or in the Palm Beach area, we can accommodate your schedule. We also perform installation and restoration to marble and granite stones on the weekends.